Returns And Shipping Policies

Overview

• EbbeSquareDrains.com is committed to making your shopping experience as pleasurable as possible.  That's why we make returns as easy as we can.
• EbbeSquareDrains.com has a 30 day return or exchange policy.  Items can not be returned or exchanged after 30 days.  No exceptions.  See below for more information.  

Items That Maybe Returned For A Refund

• Defective merchandise
• Merchandise that has not been removed from its original packaging
• Merchandise that was not shipped correctly or was mis-packed
• Merchandise that has not been installed
• Merchandise that is being returned within the 30 day return period
• A 20% restocking fee will be charged on all returned merchandise, unless defective

Items That Maybe Exchanged

• Defective merchandise
• Merchandise that is the wrong color, size or style
• Merchandise that was ordered incorrectly
• Merchandise that was not shipped correctly or was mis-packed
• Merchandise that has not been installed
• Merchandise that is being exchanged within the 30 day exchange period
• Merchandise that is of equal or greater value
• A 20% restocking fee will be charged on all exchanged merchandise, unless defective

General

• Within 30 days of receipt of your shipment, you may return any product in its original packaging and in original condition for a full cash refund, less shipping charges and a 20% restocking fee.
• Within 30 days of receipt of your shipment, you may exchange any product in its original packaging and in original condition for a replacement product, less shipping charges and a 20% restocking fee (We'll refund the original shipping cost if the return is a result of our error).
• EbbeSquareDrains.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must have:
• Have a valid RGA# number
• Have ALL original packaging
• Not have packaging that is written on or defaced in any way
• Be sent back to the correct warehouse
• It is suggested that you repack product in larger box to avoid damage in shipping

Guidelines

• No products will be accepted for return more than 30 days after date of purchase.  No exceptions.  Manufacturer will not accept returns past this date.
• Special order items cannot be returned once they have been shipped. We are not able to accept returns on damaged merchandise that was not inspected by the customer at the time of original delivery and not reported or claimed within 48 hours of receipt. If a customer signs for a delivery and does not report any damage to the shipping company or to EbbeSquareDrains.com, then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
• Please note that we are only able to process returns and refunds for items purchased from EbbeSquareDrains.com.
• All discontinued items and colors are non-refundable or returnable.
• We do not issue store credit. Items can be returned for a refund minus restocking fees and shipping charges.
• All returns must be over $15 in total value. Any return for less than $15 will not be permitted.
• Products returned as defective which are found not to be defective are subject to a 20% handling charge.
• If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to EbbeSquareDrains.com.
• If a customer returns a product to us without an RGA number or without setting up a return with us first, the return will be subject to an additional 20% restocking fee.
• If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges. EbbeSquareDrains.com will also charge an extra 15% return processing fee for handling the return.
• Please open and inspect all packages for damage or missing pieces before you sign anything for the driver. If you do not have time to inspect the product, please sign the paper for the driver and write on the form "DID NOT OPEN & INSPECT" This will relieve you of any obligations if there happens to be damage to the product during transport.  After inspection, if all items are free from damage and to your approval, please sign the form the driver has for you to sign. Once again, if you do receive damaged merchandise, DO NOT ACCEPT THE PACKAGES!!! Give us a call immediately and let us know about the damage.  If you do not inspect the packages and accept delivery then you own the product, and there is nothing that we can do to fix the damage at no cost to you.  It is very critical that you sign the form "DID NOT OPEN & INSPECT" or inspect the packaging before the driver leaves. 

Reasons For 20% Restocking Fee

• Packaging that is defaced with writing, marker or tape
• Products that have missing parts, instructions or packaging
• Torn or ripped manufacturer boxes
• Shrink wrap on products that is missing or torn
• Scratched or damaged merchandise
• Merchandise that is used or shows signs of installation
• Warehouse & administrative costs associated with processing or investigating a return  

RGA Request

• To return any product you must obtain a RGA # (Return Goods Authorization #).
• To obtain an RGA # and return instructions, please E-mail us or call our customer service department at 1-800-554-0212.
• Requests for returns are generally processed within 1-3 days and you will receive return instructions along with your RGA #.

Refunds

• A refund is issued in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.
• All returns and exchanges will be credited less restocking and shipping costs.
• EbbeSquareDrains.com’s credit department processes returns and issues credit once a week, if your item isn't received by that time it will be processed the following week.

Returns Ship To Address

Shipping Information

• Free shipping offer is valid on all products being shipped U.S. Priority Mail - services
• Free shipping offer is valid on items being shipped to a commercial or residential address
• Free shipping offer applies to orders shipped to the United States of America
• Puerto Rico and Foreign Countries additional charges apply, call 1-800-554-0212

Guidelines

• We ship all our overnight shipments via U.S. Express Mail Delivery Service, if for any reason the U.S. Postal service does not deliver your package on time, EbbeSquareDrains.com will try to recover the charges but does not offer or make any guarantee that our efforts will be successful.
• All orders are shipped within 24 hours unless your order is placed after 3:00PM on Friday then it will ship the following Monday.